Terms of use and sale

1. Purpose

These terms govern the use of the website sikook.com, published by Umnya Hospitality SARLAU ("Sikook"), and the orders placed through it. By placing an order, you accept them. They supplement any specific conditions a cook may state on their page (areas, hours, lead times).

2. Role of Sikook and of cooks

Sikook is an intermediary platform: it hosts cooks' pages, presents their dishes and passes on orders.

Each cook sells under their own legal status (self-employed, sole trader, local or foreign company). The contract of sale is concluded directly between you and the cook, who is the seller. Their name and city are shown on their page.

The cook is solely responsible for the preparation, quality and safety of the dishes, for complying with the hygiene rules of their country, for information on ingredients and allergens, for their prices, and for delivery or pickup.

3. Orders

You choose dishes from a cook, a date, a handover method (delivery or pickup) and a payment method, then enter your contact details. An account may be created at that point.

The order is sent to the cook, who may accept or decline it (for example if they are not available on the chosen date). It is only binding once accepted. You are informed by email, phone or WhatsApp.

Since dishes are made to order, quantities may be limited and some dishes require the lead time shown on the page.

4. Prices and currencies

Prices are set freely by each cook and shown in the currency of their city (for example MAD, EUR, GBP, CAD, USD or AED), including any applicable taxes where the cook is liable for them.

Delivery fees depend on the area and are shown before you confirm. The applicable price is the one displayed when you order.

5. Payment

The available payment methods are shown when you order:

• Cash on delivery or pickup: you pay the cook directly.
• Bank transfer, when offered: Sikook collects the payment on behalf of the cook and passes on their share. The order is prepared once the transfer is received.
• Card payment will be offered later.

6. Delivery, pickup and dates

Delivery is carried out by the cook or by a person they appoint, within the areas and time slots shown on their page. For pickup, the cook gives you the address and time.

Please be reachable and present at the chosen time slot. As the dishes are perishable, a dish that cannot be handed over because you are absent cannot be kept or refunded, unless the cook agrees otherwise.

If there is a delay or a problem, the cook lets you know as soon as possible and offers another date or cancellation.

7. Cancellation

You may cancel an order free of charge as long as it has not been accepted. Once accepted, cancellation depends on the cook's conditions, as preparation may have started.

If the cook cancels or cannot fulfil the order, any amount already paid is refunded in full.

8. Right of withdrawal

The dishes sold on Sikook are food made to order that is liable to deteriorate or expire rapidly. The right of withdrawal therefore does not apply:

• for consumers in the European Union, under Article 16(d) of Directive 2011/83/EU (Article L221-28 of the French Consumer Code);
• for consumers in Morocco, under the exceptions set out in Article 38 of Law 31-08 on consumer protection measures;
• and under the equivalent exceptions of the law applicable in other countries.

Non-perishable products sold sealed (for example spices, oils, amlou in jars) remain subject to the right of withdrawal where the law provides for it, unless they were unsealed after delivery for hygiene reasons.

9. Allergens and food safety

The cook lists the ingredients and allergens of their dishes and answers your questions. Dishes are made in a kitchen where other ingredients are handled: if you have an allergy or a special diet, contact the cook before ordering.

Follow the storage and reheating advice given by the cook and eat the dishes within the stated time.

10. Complaints and disputes

If there is a problem (missing, incorrect or damaged dish), first contact the cook, if possible within 24 hours of handover, with a photo.

If no solution is found, write to Sikook at salam@sikook.com with your order number. Sikook can help reach an amicable agreement and, for orders paid through Sikook, may hold the payout to the cook while the matter is reviewed.

This process does not deprive consumers of the legal guarantees they have against the seller.

11. Reviews

Only people who have ordered from a cook can post a review on their page. Reviews are moderated before publication: Sikook may refuse or remove a review that is abusive, off topic, not linked to a real order or unlawful. Reviews are not paid for.

12. Liability

Sikook does its best to keep the site running, but cannot guarantee permanent availability. As it is not the seller, Sikook is not responsible for performing the sale, for the quality of the dishes or for information published by cooks, unless it is at fault in its role as intermediary.

Nothing in these terms limits the rights consumers have under the law.

13. Personal data

How we process your data is described in the privacy policy. Your contact details and the order details are passed on to the cook so they can prepare and hand over your order.

14. Governing law and mediation

Governing law and competent courts: droit marocain, tribunaux de commerce de Marrakech. More protective mandatory provisions of the consumer's country of residence continue to apply.

In the event of a dispute, an amicable solution is sought first. Consumers living in the European Union may contact the European Consumer Centre in their country. The European online dispute resolution (ODR) platform was closed on 20 July 2025.

15. Transfer of the agreement

Sikook is currently operated by Umnya Hospitality SARLAU. You agree that Sikook may transfer these terms, your account, your ongoing orders and the related data to an affiliated company or to a company set up to operate Sikook (for example a dedicated Sikook company), without reducing your rights. You will be informed by email or on the site.

16. Changes to these terms

Sikook may change these terms. The applicable version is the one in force when the order is placed.